Customer Connection

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The times, they are a changin

We have just been through a year like no other and certainly much of 2021 will be very different as well. One of the things the pandemic...

Upcoming Essential Skills Workshop - Feb 2021

‘The times, they are a changin’! We have just been through a year like no other and certainly much of 2021 will be very different as...

How to gain valuable customer feedback

The world of customer feedback is changing and keeping up to speed with what is working and how to best leverage the feedback is...

Meet the team: Mel

Mel Evans Customer Excellence ABOUT I run a customer experience business because I get a great deal of satisfaction in helping businesses...

Perception = Reality. Reality = Truth?

n today’s world it was very difficult to decide if you were being told the truth. How do we find out the truth? Why is it so important.

Sell, Sell, Sell – understanding the psychology of purchasing!

The purchase funnel helps you understanding the psychology of the purchaser. Knowing this could help you make the process easier & sell more

Our Guide To Generating Quality Leads On LinkedIn

Finding a reliable and consistent source of hot leads can be a painstaking process.

Brand Archetypes - how to connect more with your customers

Emotionally connecting with your customers/clients improves brand understanding and loyalty, which in turn increases revenue.