We have just been through a year like no other and certainly much of 2021 will be very different as well. One of the things the pandemic...

‘The times, they are a changin’! We have just been through a year like no other and certainly much of 2021 will be very different as...

The world of customer feedback is changing and keeping up to speed with what is working and how to best leverage the feedback is...

Mel Evans Customer Excellence ABOUT I run a customer experience business because I get a great deal of satisfaction in helping businesses...

n today’s world it was very difficult to decide if you were being told the truth. How do we find out the truth? Why is it so important.

The purchase funnel helps you understanding the psychology of the purchaser. Knowing this could help you make the process easier & sell more

Finding a reliable and consistent source of hot leads can be a painstaking process.

Emotionally connecting with your customers/clients improves brand understanding and loyalty, which in turn increases revenue.